Contact information

At PURE SORT HUB, we believe that good organization should come with a straightforward shopping experience. If you have questions about a product, need help with an order, or want assistance with a return or delivery concern, we welcome you to contact our customer service team.

Whether you are planning to make better use of cabinet space, organize a wardrobe, or arrange fruit in a convenient hanging basket, we want you to have access to clear and useful information before and after your purchase.

1. Business Details

Legal Business Name: JFE ADVISORY LLC
Store Name: PURE SORT HUB
Website: https://www.puresorthub.us/
Contact Person: Travis Arrieta

2. Customer Service Email

Email: [email protected]

This is our primary contact channel for customer questions, order assistance, and general store inquiries.

When contacting us about an existing purchase, please include your order number so that we can identify the transaction and review the relevant information.

3. Business and Listed Return Address

JFE ADVISORY LLC
1800 Purdy Ave, Apt 2012
Miami Beach, FL 33139
United States

Please contact us before sending any merchandise to this address. Return shipments may require prior authorization and specific instructions.

4. Customer Service Assistance

Our team can assist with questions and concerns relating to the following areas:

Product Information

  • Under-cabinet hanging basket dimensions and cabinet clearance.

  • Wardrobe hanging basket features and available hanging space.

  • Suspended fruit basket structure and included accessories.

  • Product materials, listed specifications, and care recommendations.

  • General questions about selecting a suitable organization product.

Order Support

  • Order confirmation and purchase information.

  • Product or quantity discrepancies.

  • Payment confirmation questions.

  • Order cancellation requests, where cancellation remains possible.

Shipping and Delivery

  • Shipping fees and checkout information.

  • Delivery progress and tracking details, where available.

  • Address corrections before dispatch.

  • Missing packages and delivery delays.

  • Products arriving with visible shipping damage.

Returns and Refunds

  • Return eligibility and instructions.

  • Refund status and processing questions.

  • Incorrect or defective merchandise.

  • Replacement requests and exchange inquiries.

Website and Privacy Questions

  • Website access and checkout concerns.

  • Questions about our Privacy Policy.

  • Requests relating to personal information, subject to applicable law.

5. How to Prepare Your Inquiry

To help us understand your request, please include the following information where relevant:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product name.

  • A clear explanation of your question or concern.

  • Supporting photographs if you are reporting damage, missing parts, or an incorrect item.

For privacy and security reasons, please do not send complete payment card numbers, passwords, or other highly sensitive financial credentials by email.

6. Installation and Product Use Questions

If you have questions about using a hanging basket, please review the relevant product description and instructions before installation.

In particular, customers should check cabinet dimensions, wardrobe clearance, hanging hardware, and the intended load before using a product. A basket should only be installed on a suitable support and should not be loaded beyond its stated capacity, where a capacity is provided.

Our customer service team can clarify listed product information, but cannot inspect a customer's home, cabinet structure, wardrobe fittings, or ceiling supports remotely.

7. Our Approach to Customer Service

We aim to treat every inquiry with care, communicate clearly, and provide practical assistance based on the information available to us.

Response times may vary depending on inquiry volume, holidays, and the complexity of the matter. A clear subject line can help us identify the purpose of your message.

Suggested subject lines include:

  • Order Status Inquiry

  • Product Information Request

  • Shipping or Tracking Question

  • Return and Refund Request

  • Damaged or Missing Item

  • Privacy Policy Inquiry

Thank you for shopping with PURE SORT HUB. We appreciate your trust and look forward to helping you create a more functional and organized living space.

Customer Service Email: [email protected]
Business: JFE ADVISORY LLC
Address: 1800 Purdy Ave, Apt 2012, Miami Beach, FL 33139, USA