Refund policy

At PURE SORT HUB, we believe that a well-organized home begins with practical details. Our under-cabinet hanging baskets, wardrobe hanging baskets, and suspended fruit baskets are selected to help customers make better use of available space, keep everyday belongings within reach, and bring a little more order to busy kitchens and closets.

We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions for returning products, reporting damaged or incorrect merchandise, requesting replacements, and receiving refunds for purchases made through https://www.puresorthub.us/.

1. Return Period

Customers may request a standard return within 30 calendar days after the date the order is delivered.

To be eligible for a change-of-mind return, an item should:

  • Be unused and in its original condition.

  • Be free from scratches, dents, stains, food residue, moisture damage, or other signs of use.

  • Include its original packaging, labels, installation components, and accessories, where supplied.

  • Be accompanied by the order number or other reasonable proof of purchase.

Products that have been installed, assembled in a way that leaves marks, exposed to food or household contaminants, or modified after delivery may not qualify for a standard change-of-mind return.

These conditions do not limit any rights or remedies that apply when a product is defective, damaged, or not as described.

2. Product-Specific Return Conditions

Under-Cabinet Hanging Baskets

These baskets are designed to make use of otherwise unused cabinet space. Before installation, customers should check cabinet dimensions, available clearance, shelf thickness, and the product's stated measurements. For a standard return, the basket should remain unused, with its hooks, mounting parts, protective components, and packaging intact. A basket that has been installed, bent, scratched, or altered may not qualify for a change-of-mind return.

Wardrobe Hanging Baskets

Wardrobe baskets are intended to help organize clothing, accessories, and other suitable household belongings. Customers should confirm the available hanging space and the intended load before use. Returned products should be clean, unused, and free from fabric snags, deformation, stains, or damage to hanging components.

Suspended Fruit Baskets

Fruit baskets should be returned without food residue, stains, moisture, or signs of use. Any included hanging hardware, chains, hooks, connectors, or other components should be included in the return. Because these products may come into contact with food, hygiene and cleanliness are important considerations when reviewing a change-of-mind return.

3. Items That May Be Ineligible for a Standard Return

Unless applicable law requires otherwise, a standard change-of-mind return may be declined when:

  • The product has been used, installed, or materially altered.

  • The item has been damaged through improper handling or installation after delivery.

  • Essential accessories or original components are missing.

  • The product shows stains, corrosion, food residue, or other contamination.

  • The return request is submitted after the 30-day return period.

  • The item is returned in a condition that prevents it from being reasonably inspected or resold.

We review return requests individually. These conditions are not intended to exclude legally required remedies for defective or misrepresented merchandise.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Examples include:

  • A hanging basket arriving with a bent or broken frame.

  • A wardrobe basket missing an essential hanging component.

  • A fruit basket arriving with a damaged hook, chain, or connector.

  • A product with a material defect that prevents normal use.

  • An order containing a different item or quantity from the purchase confirmation.

To help us review the issue, please send:

  1. Your order number.

  2. The name of the affected product.

  3. A brief description of the problem.

  4. Clear photographs of the product and the affected area.

  5. Photographs of the shipping packaging, if the damage appears to have occurred during transit.

After reviewing the information, we may arrange a replacement, refund, or another appropriate resolution consistent with applicable law.

5. How to Request a Return

To start a return, email [email protected] with the subject line “Return Request – PURE SORT HUB.”

Please include your name, order number, product name, and reason for the return. If the product is damaged or incorrect, attach photographs where possible.

Our customer service team will review your request and provide instructions if the return is authorized.

Please do not mail products back before receiving return instructions. The business address shown on this website is not automatically an authorized return-processing destination for every order.

6. Return Shipping Costs

For a standard change-of-mind return, the customer is generally responsible for the cost of return shipping unless we expressly agree otherwise.

When a return is necessary because an item was supplied incorrectly or arrived damaged or defective, we will review the circumstances and arrange an appropriate solution, including return-shipping arrangements where required by applicable law.

Any original shipping charges or other delivery-related amounts will be handled according to the reason for the return and applicable legal requirements.

7. Refund Review and Processing

When an authorized return arrives, we will inspect the merchandise to confirm its condition and verify that the returned item corresponds to the original order.

We will notify the customer of the review outcome. If the refund is approved, it will generally be issued to the original payment method.

The time it takes for a refund to appear may depend on the payment provider, card issuer, or financial institution. We will process approved refunds within the timeframe required by applicable law and the relevant payment arrangements.

If a refund has been approved but does not appear after the normal processing period, please email us with your order number.

8. Exchanges and Replacements

If you received an incorrect or defective product, we may offer a replacement where appropriate and available.

If you simply prefer another style or product, please contact us before sending the original item back. Exchanges depend on inventory availability and the item's return eligibility.

9. Order Cancellation Requests

If you wish to cancel an order, contact us as quickly as possible after checkout.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

10. Consumer Protection

Nothing in this policy is intended to waive, reduce, or restrict rights or remedies that cannot legally be excluded under applicable federal or Florida law.

PURE SORT HUB seeks to handle return and refund requests fairly and consistently, taking into account the condition of the product, the circumstances of the request, and applicable consumer protection requirements.

11. Contact Us

For return instructions, refund questions, damaged-product reports, or exchange inquiries, contact:

Business Name: JFE ADVISORY LLC
Store Name: PURE SORT HUB
Contact Person: Travis Arrieta
Email: [email protected]
Business and Listed Return Address: 1800 Purdy Ave, Apt 2012, Miami Beach, FL 33139, USA

Please include your order number in your message so that we can identify your purchase and assist you more efficiently.