Shipping policy

At PURE SORT HUB, we know that useful organization products should arrive ready to become part of your home. A hanging basket may help free up cabinet space, make a wardrobe easier to navigate, or keep fruit arranged in a convenient place. We therefore aim to make the delivery process clear, from the moment an order is submitted until the package reaches its destination.

This Shipping Policy explains our shipping fees, order preparation, delivery information, and procedures for shipment-related concerns.

1. Shipping Fees

The following shipping charges apply to purchases made through https://www.puresorthub.us/:

  • Free Shipping: Orders totaling $10.00 or more.

  • Shipping Fee: Orders totaling less than $10.00 are charged $5.99.

The applicable shipping charge will be displayed during checkout before the customer completes the order.

If a specific promotion provides different shipping terms, the conditions stated in that promotion will apply where clearly indicated.

2. Order Review and Preparation

After an order is submitted, the purchase information is reviewed and prepared for fulfillment.

This process may include:

  • Confirming the selected product and quantity.

  • Reviewing the shipping address.

  • Checking payment status.

  • Preparing the merchandise for packaging.

  • Arranging shipment through an available delivery service.

Order preparation times may vary according to inventory availability, order volume, holidays, and operational circumstances.

An order confirmation means that we have received the purchase information. It does not necessarily mean that the package has already been dispatched.

3. Packaging and Handling

Our products have different shapes and components, so appropriate packaging is important.

Under-Cabinet Hanging Baskets

Packaging should help protect the basket frame, hooks, edges, and any included mounting or support components from unnecessary bending or impact.

Wardrobe Hanging Baskets

Hanging elements and basket structures should be protected from deformation during handling. Included connectors and accessories should be kept together to reduce the possibility of missing components.

Suspended Fruit Baskets

Packaging should help protect the basket structure and any included chains, hooks, or connectors. Customers should inspect the product after delivery to check for visible damage or missing parts.

Packaging methods may vary depending on product dimensions, materials, and shipment requirements.

4. Delivery Address Requirements

Customers are responsible for entering a complete and accurate delivery address.

Before submitting an order, please review:

  • Recipient's full name.

  • Street address and apartment, suite, or unit number.

  • City and state.

  • ZIP code.

  • Any relevant delivery instructions supported by the carrier.

An incomplete or inaccurate address may cause delivery delays, failed delivery attempts, or additional handling.

If you discover an address error after placing your order, email [email protected] as soon as possible. We will make reasonable efforts to correct the information if the order has not already progressed too far in fulfillment.

5. Shipment Confirmation and Tracking

Where tracking information is available, it may be provided after an order has been dispatched.

Tracking information is generally maintained by the relevant shipping provider. It may take time for the first tracking scan to appear, and status updates may not occur continuously while a package is in transit.

If you have received tracking details but cannot identify a meaningful update, please contact us with your order number.

6. Delivery Delays

Although we aim to support reliable delivery, shipment schedules can be affected by circumstances such as:

  • Severe weather.

  • Public holidays.

  • Carrier service interruptions.

  • High seasonal shipping volumes.

  • Transportation or sorting delays.

  • Incorrect delivery information.

  • Other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to communicate relevant information and provide available options.

For orders covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we will comply with applicable requirements concerning shipment promises, delay notices, customer consent, and refunds.

7. Missing or Unlocated Packages

If your order has not arrived within the expected delivery period, please contact us so that we can review the available shipment information.

If the tracking page indicates that a package was delivered but you cannot locate it, we recommend checking:

  • Your front entrance or designated delivery area.

  • Your mailbox or parcel locker.

  • Nearby entrances or other permitted drop-off locations.

  • Whether another household member, neighbor, or building representative accepted the package.

  • Any delivery notice or instructions left by the carrier.

Please let us know if the package remains missing so that we can review the matter and determine appropriate next steps.

8. Damaged Packages and Products

Please inspect your order after delivery. If the outer package is visibly damaged or the product appears broken, bent, or incomplete, contact us as soon as reasonably possible.

Please retain the packaging and provide:

  1. Your order number.

  2. Photographs of the outer package.

  3. Photographs of the affected product.

  4. A description of the damage or missing components.

For example, if a basket arrives with a bent frame, a damaged hook, or missing connectors, clear photographs can help us understand the issue.

We will review the report and work toward an appropriate resolution under our Return and Refund Policy and applicable law.

9. Incorrect or Incomplete Orders

If the product or quantity delivered does not match your purchase confirmation, please email [email protected].

Include your order number, a description of what was received, and photographs where useful.

If a fulfillment error is confirmed, we will arrange an appropriate correction consistent with applicable law.

10. Address Changes and Order Cancellations

Requests to change a shipping address or cancel an order should be submitted as early as possible.

We cannot guarantee that changes can be made after an order has entered fulfillment or has been transferred to a shipping provider.

If a package has already been dispatched, the customer may need to wait for delivery and then follow the applicable return procedure.

11. International Delivery

Customers should not assume that international shipping is available unless an international destination is expressly supported during checkout or confirmed by our customer service team.

Where international delivery is offered, additional customs procedures, import duties, taxes, or destination-country requirements may apply. These charges and requirements depend on the destination and applicable law.

12. Contact for Shipping Assistance

For delivery questions, tracking concerns, address corrections, or reports of damaged merchandise, please contact:

Business: JFE ADVISORY LLC
Store: PURE SORT HUB
Contact Person: Travis Arrieta
Email: [email protected]
Business Address: 1800 Purdy Ave, Apt 2012, Miami Beach, FL 33139, USA

Please include your order number in all shipment-related communications. We appreciate your patience and will make reasonable efforts to help resolve delivery concerns.